ICT Officer - All VoIP News

For the past 20 years we have strengthened rural livelihoods through environmental awareness, training, research transfer and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. Currently, Adeso has programs in Somalia, Kenya and South Sudan. Our current donor portfolio includes the European Commission, USAID, SIDA, CIDA, UNICEF, and the Government of Netherlands, among others.

Adeso is seeking a qualified and committed individual to join the team as an ICT Officer for all operations in Somalia. Based in Bosasso, with frequent travelling to other Somalia offices, the ICT Officer will be a full-time member of the Adeso team. The ICT Officer is expected to build and maintain an efficient and high-performance working environment, enabling employees to enjoy all the benefits that today's Information and Communication Research can bring to a dynamic and geographically, culturally and functionally diverse organization just as Adeso.

Main objectives of the position are to maintain optimal working condition of all the hardware, software and communication systems, provide technical support and develop ICT competence of staff, through induction, guidance and training, perform ICT related administration duties and provide support to the Logistics function in ICT related matters. These tasks should be performed pursuant to this agreement Adeso's ICT Policy as well in coordination with the ICT Manager and the Somalia management team.

a. Power supply and uninterrupted power supply systems: power cabling, power sockets, extension cables, earth/fuses, power surge protectors, power stabilizers, inverters, batteries and digit UPSs.b. Local Area Network: Ethernet structured cabling and data-points, hubs, switches, routers, wireless access points, wireless routers, Internet gateways/firewalls.c. Servers hardware and software: any server-grade personal computer running Microsoft Windows Server with associated server roles and features just as Active Directory Domain Services, Application Server, DHCP Server, DNS Server, File Services, Print Services, Terminal Services, Web server, Database Server, Windows Deployment Service, Windows Server Update Service, etc; as then as user and computer accounts, access rights and permissions, Group Policy Objects and Preferences.d. Workstations hardware and software: laptops, desktops or any other workstation-grade personal computer running Microsoft Windows 7 Professional including the standard set of software suites and utilities just as Microsoft Office, Kaspersky Anti-Virus, various digital-media utilities, file compression, archiving, synchronization tools, etc; as well special personal computer types just as net-books, tablets, smart-phones, etc. with their special operating systems and software applications.e. Printers / Scanners / Copiers and any software required for the utilization and sharing of this equipment.f. Internet link: V-SAT, WiMax/microwave, fiber/coax cable, GSM types; and any software required for the utilization and sharing of the Internet link.g. Communication Equipment: fixed/mobile phone lines integrated into the office PABX and phone extensions, mobile phones, satellite phones, radio communication, satellite TV receivers; and any software required for the utilization of this equipment.h. Special Software Systems such as:- Files backup software, including server and workstations files backup, archiving, recovery and off-site files backup; as well system recovery tools for servers and workstations.- E-mail systems, including internally hosted and externally hosted systems.- Web / Intranet systems.- On-line collaboration tools.- Enterprise Resource Planning systems and individual business management software systems.- Other software systems for special purposes such as M&E, Project Management, CAD and Graphical Design, GIS, various communication tools and other.i. Tools, cleaning equipment and other ICT related accessories.

a. Access to files/printers/scanners and other equipment shared on local area networkb. Access to Internetc. Correct function of personal computers and servers hardware and softwared. Correct function of all special software systemse. Correct function of all communication equipment, i.e. PABX and phone extensions, mobile phones, satellite phones, radio communication and tools/accessories; as well any communication softwaref. Correct function of any other electronic equipment.

ICT Administration: In coordination with the ICT Manager perform these ICT Administration duties:a. ICT Assets Management:- Maintain ICT Assets Register- Manage ICT Assets Tracking- Manage ICT Store and perpetual stock takes- Manage Warranties and Insurance of ICT Assets- Manage Upgrades, Preventive Maintenance and Service of ICT Assetsb. Perpetual Billing:- Office fixed and mobile phone bills- Staff mobile phone and GSM modem bills- Satellite phone bills- Internet link bills- Radio and other communication licenses renewals- Software licenses renewals- Hosting Services bills- Subscriptions for ICT related servicesc. Replenishment of consumables:- office stationary and consumable digital media- Printer toners- Cleaning materialsd. Management of shared Contacts and Calendar

Advanced University degree in an ICT related discipline.Minimum 5 years relevant working experience in a similar position.Excellent inter-personal and general communication skills.Ability to work with minimum supervision in a multi-cultural environment.Fluent spoken and written English, fluent spoken Somali and Arabic is preferable.Any of these or equivalent professional certificates would be considered an advantage:- Microsoft Certified Research Specialist- Microsoft Certified IT Professional- Microsoft Office Specialist- Cisco Certified Network Associate or Professional- Cyberoam Certified Network & Security Professional or Expert- CompTIA A+, Network+, Server+, Security+, CTP+, CTT+

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